Why are some of my prospects shown as accepted but never received a follow-up message?
If a prospect's LinkedIn invitation was accepted but they never received the configured follow-up message, you're hitting one of three scenarios. We have specific recovery flows for each one — no prospects are permanently lost.
Scenario 1 — the LinkedIn account was disconnected at the moment the follow-up was supposed to fire. The campaign engine cannot send a LinkedIn message through a disconnected account (account safety always wins), so it parks the prospect as 'waiting on the account to reconnect'. As soon as you reconnect the LinkedIn account, the platform's auto-resume sweep wakes the parked enrollments and the follow-up goes out on the next sending tick. No manual action is needed beyond reconnecting the account.
Scenario 2 — the follow-up step was a 'wait for acceptance' condition that already evaluated and routed the prospect down the false branch. This happens if the wait window expired before the acceptance webhook landed. The prospect is in the campaign's correct end state per how you configured the campaign — they aren't stranded, they were routed per the false branch you defined.
Scenario 3 — a silent skip caused by a timing race or an edit made to the campaign while it was running. This is the genuinely-stuck pattern: the prospect shows as accepted and the sequence shows as finished, but no message was ever sent and no error was recorded. Two recurring sweeps catch prospects in exactly this shape and re-queue the missing message. On Apr 30, 2026 we ran a one-off pass over 422 affected prospects — 28 were simply waiting on an account reconnect (scenario 1) and the remaining 389 were reviewed for a silent skip. Some had genuinely been re-routed by an edit made mid-run (scenario 2, nothing to do) and the rest were re-queued.
What to do:
- Check the LinkedIn account status — if any account on the campaign shows 'Reconnect needed', click Reconnect, then wait 5-10 minutes for the auto-resume sweep.
- Check the campaign's step configuration — did your wait window expire? Did you edit the campaign mid-flight and remove a step? The campaign card shows the current configuration.
- If the prospect shows as accepted and the sequence shows as finished but no message was ever sent — and you HAD a follow-up configured — contact support at [email protected] with the prospect URL. We can re-queue them for you.
No extra LinkedIn calls are made during recovery, and every safety gate (sending window, per-account ramp, daily cap) still applies when the prospect wakes back up.