You may cancel your subscription at any time from your Billing page. No need to contact support — cancellation is self-service and takes effect immediately.
When you cancel a subscription:
Changed your mind? You can reactivate your subscription at any time before your billing period ends. Simply visit your Billing page and click "Reactivate." Your subscription will continue as if it was never canceled.
We refund a payment in full when you request it within 7 days of that payment and the account has not been used to send. This applies to your first payment and to renewal charges alike.
"Not used to send" means all of the following are true for your workspace since that payment:
Connecting a mailbox, importing contacts, and building a campaign without launching it are not sending. You can set everything up and still qualify.
Email [email protected] from the address on the account. We check the sending record and, once approved, refund to your original payment method. Your bank typically posts it within 5–10 business days.
The same 7-day unused window applies to every billing term. Discounted annual and 3-year pricing does not shorten it, and does not extend it.
Lead credits and email verification credits are not refundable to your payment method. They draw against a real per-lookup cost and are consumed as you use them. Unused credits do not expire — they stay on your account and carry over indefinitely, so nothing you bought is lost. Credits are returned to your balance whenever we could not complete the work: an address we cannot confirm is never charged, and cancelling a verification list returns the credits it had not used.
LinkedIn and Instagram seats follow the same 7-day rule, with one condition: a seat is refundable only if no LinkedIn or Instagram account was ever connected to it. Once you connect an account, the seat is in use and the per-seat cost is committed, so it is no longer refundable.
We do not refund unused time on a subscription after the window closes. You keep full access until the end of the period you paid for, so there is no loss of service. To avoid a renewal charge, cancel before your renewal date — the date is always shown on your Billing page.
If you are a consumer in a jurisdiction whose law grants a longer cancellation or withdrawal right than this policy — for example the statutory right of withdrawal in the EU and UK — that law applies, and nothing here limits it.
Your subscription begins on payment. Where a plan includes a free trial, you are not charged during the trial and your paid subscription begins when the trial ends — cancel any time before then and you pay nothing.
You can upgrade or downgrade your plan at any time from your Billing page. When upgrading, you are charged the prorated difference. When downgrading, the change takes effect at the end of your current billing period.
LinkedIn and Instagram seat subscriptions follow the same cancellation policy as email subscriptions. Cancel anytime from your Billing page, and your seats remain active until the end of your billing period.
We reserve the right to deny refunds for accounts that violate our Acceptable Use Policy or show evidence of fraudulent activity, and to decline repeated refund requests made across multiple accounts.
If you have questions about cancellations or refunds, contact us at [email protected] or visit our Support page.