Analytics page showing no data or not updating
If your Analytics page shows no data or appears empty, check the following:
- Account age — If your account is very new (less than 3-7 days old), there may not be enough data to display meaningful analytics. Warmup analytics require at least a few days of warmup activity. Campaign analytics require sent emails with tracked events (opens, clicks, replies).
- Date range — The Analytics page defaults to a 30-day date range. If your account is newer than 30 days, all your data should be within this range. Try switching between 7d, 14d, and 30d date ranges using the dropdown at the top of the page.
- Active tab — The Analytics page has multiple tabs (Overview, Campaigns, Mailboxes, Templates, Segments, Warmup, Deliverability, LinkedIn). Each tab loads data independently. Make sure you are on the correct tab for the data you expect to see.
- No campaigns running — The Overview tab primarily shows campaign email metrics (sent, opened, replied, bounced). If you have not sent any campaign emails yet, the overview will show zeros. Warmup data appears on the Warmup tab.
- Warmup tab specifically — The Warmup analytics tab shows data from the warmup_daily_stats table. If warmup has been running for less than 2-3 days, charts may appear sparse. This is normal — data populates as warmup activity accumulates.
- Warmup stats update frequency — Warmup health scores and inbox/spam rates are recalculated approximately every 6 hours by a background scheduler. If you just enabled warmup, wait for at least one stats update cycle.
- Browser cache — Try a hard refresh (Ctrl+F5 or Cmd+Shift+R) to force reload the page data.
- Subscription required — Some analytics features require an active paid subscription. Check your Billing page for subscription status.
If analytics still show no data after 7+ days of active warmup and campaign sending, contact support at [email protected].