Why is my account counter different from what the campaign shows?
If the LinkedIn → Accounts page shows a different daily count than what your campaign card reports — for example, account shows 'invites sent today: 1' but you can see 24 messages went out per the campaign's activity log — you're looking at a counter that has fallen out of step, not a real send failure. Every message DID go out; the daily figure on the account card is simply under-reporting some of them.
Why this happens (Apr 30, 2026):
There are two campaign engines under the hood — the original LinkedIn-only engine and the newer multichannel one. Both use the same weekly counter to gate your rate limits, and that counter is correct and never under-reports. The daily figures on the account card (invites today, messages today, connections today) are updated separately, and the newer engine wasn't updating them on every action.
What's correct vs what's wrong:
- Correct — the weekly counter that drives rate-limit gating. Your account is never sending past your configured limits.
- Correct — the daily counter on the campaign card. This is the source of truth for how many messages went out today on that campaign.
- Wrong — the daily counter on the account card, which under-reported for multichannel campaigns until the fix was deployed.
How to verify the messages actually went out:
- Open the campaign card and check the per-step activity counter — that's the real number.
- Open the LinkedIn inbox for the account and confirm the messages are visible in your sent items.
- Open the prospect and check when they were last messaged and when the campaign last acted on them.
What we shipped:
Every LinkedIn action in the newer engine now updates the daily counter at the same moment it records the send, and a one-off recalculation brought the affected daily figures back in line with the real activity.
A worked example: one account's dashboard read 'messages sent today: 1' on the morning of Apr 30 even though 24 messages had legitimately gone out. Every send was real, every safety gate held, the counter just lagged.
If your counters still mismatch, contact support at [email protected] with the account email and roughly when it happened — we can recompute the daily figure for you.