LinkedIn enrichment failed or stopped
If your LinkedIn enrichment job shows 'Failed' status or stopped processing, here are the common causes and solutions:
1) Account Disconnected During Enrichment:
The most common cause. If your LinkedIn account loses connection while enrichment is running, the job fails with 'Account disconnected during enrichment'. Solution: Go to LinkedIn > Accounts, reconnect your account, then go to LinkedIn > Audiences, select your audience, and click 'Restart Enrichment'.
2) Circuit Breaker Triggered:
If 10 or more enrichment errors occur in a single day, the circuit breaker stops enrichment to protect your account. This can happen if LinkedIn is temporarily rate-limiting your profile views. Solution: Wait 24 hours for the circuit breaker to reset, then restart enrichment from the Audiences page.
3) Audience Was Deleted:
If you deleted and recreated an audience while enrichment was running on the old one, the job fails with 'Audience was deleted'. This is expected — simply start enrichment on the new audience.
4) Daily Cap Reached (Not a Failure):
If enrichment shows 'Paused' (not 'Failed'), it has reached the daily cap and will resume automatically at midnight UTC. This is normal behavior — no action needed.
5) Multiple Failed Connection Attempts:
If your LinkedIn account keeps disconnecting, there may be an issue with your LinkedIn session or proxy. Try: a) Reconnect with fresh credentials, b) Check your proxy settings in LinkedIn > Accounts, c) Verify your LinkedIn account is not restricted by LinkedIn itself.
After Fixing the Issue:
- Reconnect your LinkedIn account if disconnected
- Go to LinkedIn > Audiences and select your audience
- Click 'Start Enrichment' or 'Retry' to restart the process
- Previously enriched profiles are cached — the system picks up where it left off, not from scratch