Can't sign in, or your session expired
First, the thing most people expect and won't find: WarmySender has no passwords. There is nothing to forget, nothing to reset, and no 'Forgot Password' link — because there is no password on your account to begin with.
How signing in actually works
1) Enter your email address on the sign-in screen.
2) We email you a 6-digit code.
3) Type the code in and you're in.
That's the whole flow, every time. If a page or an old article ever tells you to reset a password, it's out of date — ignore it.
The code hasn't arrived
• Check your spam or junk folder — it's the single most common cause. Marking the message as 'not spam' helps future codes land properly.
• Make sure you used the address you actually signed up with. If you typed a different address, we may have sent the code somewhere you're not looking (see 'My account looks empty' below).
• Give it a minute. Codes usually arrive within seconds, but a busy mail provider can add a short delay.
• Still nothing? Request a new code and try again — you can request as many as you need.
The code says it's expired or invalid
Codes are short-lived on purpose, so an old email won't let anyone in later. If yours has expired, request a new one and use the most recent email — an older code in your inbox will not work. Type the digits rather than pasting, in case a stray space came along with the copy.
My account looks empty, or I'm being asked to choose a plan I already pay for
This usually means you're signed in with a different email address than the one you subscribed with — not that anything is lost. People sign up with a work address and later sign in with a personal one, or with a slightly different spelling, or with an address that forwards into the same inbox. Everything you set up is safe under the other address.
To check: compare the email address shown in Settings against the address on your billing receipt or card statement. If they differ, use the 'Try another email address' option on the sign-in screen — enter the other address and we'll send a sign-in code straight to it, so you can get into the right account without starting over. Do not delete the empty-looking account; it won't stop any billing and it can't be undone. See /documentation/cancel-or-delete-your-account.
Session expired / you were signed out
Sessions last 30 days. After that you sign in again with a fresh code. That's normal security behaviour, not a fault.
Browser issues
• Clear cookies and cache for warmysender.com.
• Try a private / incognito window.
• Turn off extensions that block cookies (ad blockers, privacy tools) for warmysender.com.
• Make sure cookies are enabled for warmysender.com — sign-in can't be remembered without them.
Multiple workspaces
If you belong to more than one workspace, you're in one at a time. Use the workspace switcher in the sidebar to move between them.
Access limited after a subscription ends
If your subscription expired or was cancelled, you can still sign in — access is just limited to the Billing page so you can reactivate.
Too many attempts
After a lot of rapid sign-in attempts you may be asked to wait a few minutes before trying again. Give it about 15 minutes and try once more.
Invited to a workspace but can't get in
• Make sure you opened the invitation email and clicked the link in it.
• Sign in with the exact email address the invitation was sent to — an invitation is tied to that address.
• Ask the workspace owner to check your invitation status in Settings > Team.
Still stuck? Email [email protected] from the address you're trying to sign in with, and tell us what you see on screen. We answer within 24 hours on business days.