Mailbox disconnected or connection lost
If your mailbox shows a red 'Disconnected' status: 1) Your password or App Password may have expired or been revoked — regenerate it from your email provider and update it in WarmySender. 2) For Gmail: if you recently changed your Google password, all App Passwords are revoked and need to be recreated. 3) For Outlook: App Passwords expire if not used for 90 days. 4) Check that 2-Factor Authentication is still enabled (required for App Passwords). 5) Your email provider may have blocked the connection due to suspicious activity — log into your email directly and check for any security alerts. 6) Go to Mailboxes, click the disconnected mailbox, and re-enter your credentials. The system will test the connection automatically.