I see prospects who replied on LinkedIn but my dashboard says 0 replies — what's wrong?
This was a real bug — fixed Apr 30, 2026. Reply detection depends on every inbound LinkedIn message being tied back to the campaign the prospect is enrolled in. Neither the real-time notification path nor the polling fallback was making that link before saving the message.
Net: every inbound LinkedIn message arrived with no campaign attached, so everything downstream of it — marking the prospect as replied, the auto-stop-on-reply check, the reply-rate analytics — quietly ignored it, and the dashboard showed 0 replies even when prospects had clearly responded. The worst part: campaigns kept sending follow-ups to prospects who had already replied.
The fix makes both paths look up the campaign before the message is saved, so every inbound message is now correctly attributed. We also back-filled the historical messages that had been saved without it.
What you should see now:
- Reply stats refresh within an hour of the back-fill (the analytics roll-up runs hourly).
- Campaigns auto-stop on first reply, so any follow-up that was queued but not yet sent is cancelled once the historical reply is recorded.
- If you still see drift after that hour, contact support — we can re-run the back-fill for your workspace specifically.
Going forward, every inbound LinkedIn message is attributed the moment it is saved, so this cannot recur. An automated build check rejects any new code path that saves an inbound message without going through the shared lookup.