I imported Sales Navigator URLs but most of my prospects didn't get invites — what happened?
Sales Navigator URLs (the form linkedin.com/sales/lead/ACoAAA...,NAME_SEARCH,XYZ) sometimes can't be resolved to a public LinkedIn member ID. This happens for restricted profiles, recently-deleted leads, and a known upstream issue with certain ,NAME_SEARCH, query suffixes.
Before Apr 30, 2026, when a link couldn't be resolved, our campaign engine treated the prospect as 'cannot be invited, mark complete' — quietly finishing them off with no invite ever attempted. Since that fix, affected prospects show as 'link not resolved' instead, and the engine retries with widening gaps up to five times before giving up. They are never quietly discarded again.
To recover prospects affected by the old behavior:
- Best path: re-import them with regular linkedin.com/in/<handle> URLs. The public profile form resolves far more reliably.
- If you have many affected prospects, contact support — we can move the eligible ones back to 'link not resolved' so they re-enter the queue on the next campaign tick.
Your campaign settings and other prospects are untouched. One customer losing 264 of 412 prospects on Apr 30, 2026 is what surfaced the problem and drove the fix.