I imported Sales Navigator URLs but most of my prospects didn't get invites — what happened?
Sales Navigator URLs (the form linkedin.com/sales/lead/ACoAAA...,NAME_SEARCH,XYZ) sometimes can't be resolved to a public LinkedIn member ID. This happens for restricted profiles, recently-deleted leads, and a known Unipile-side bug with certain ,NAME_SEARCH, query suffixes.
Before Apr 30, 2026, when resolution returned null, our campaign engine treated the prospect as 'cannot be invited, mark complete' — silently burning the prospect with linkedin_status='completed' and zero invite attempt. As of LL#253, affected prospects now show linkedin_status='unresolved_url' (a new status value) and the engine retries with exponential backoff up to 5 times before promoting to terminal failed. They never burn silently again.
To recover prospects affected by the old behavior:
- Best path: re-import them with regular linkedin.com/in/<handle> URLs. The public-handle form resolves reliably across all Unipile resolver code paths.
- If you have many affected prospects, contact support — we can run the un-burn backfill script which automatically re-stamps eligible prospects to unresolved_url so they re-enter the queue on the next campaign tick.
Your campaign config and other prospects are untouched. The Talha customer case (Apr 30, 2026 — 264 of 412 prospects, 64% loss) drove the discovery and the fix.