Cancelling your LinkedIn add-on

What this page covers

If you have cancelled — or are considering cancelling — the LinkedIn add-on on your WarmySender account, this page explains exactly what happens. We use a grace-period model: when you cancel, you keep full LinkedIn functionality through the end of the billing period you already paid for, and the platform stops billing you on the next renewal. No partial refund is issued; in exchange, nothing is taken away until that period ends.

WarmySender is a 4-pillar outreach platform — Cold Emailing, Email Warmup, LinkedIn Outreach, and Multichannel sequences. Cancelling the LinkedIn add-on stops the LinkedIn pillar only; cold email campaigns and email warmup continue on your email plan exactly as before. Multichannel sequences with LinkedIn steps follow the same grace-period schedule as standalone LinkedIn campaigns.

What "cancellation" means in plain English

When you click Cancel Add-On on the Billing page, the platform schedules the LinkedIn add-on for termination at the end of your current billing period. Until that period rolls over, nothing changes from your perspective — the add-on still appears in your dashboard, connected LinkedIn accounts stay connected, and campaigns continue running on their normal schedule. Stripe stops the next renewal charge; that is the only immediate billing effect.

The add-on subscription on Stripe is set to cancel_at_period_end = true. The subscription itself remains active until the period boundary, at which point it transitions to canceled. Our billing reconciler reads the Stripe state and applies the LinkedIn-side teardown only after the transition lands.

The grace period — what stays available until period end

Through the end of your current billing period (the same date your next renewal would have been charged), the LinkedIn add-on remains fully functional. That means:

No degraded mode, no read-only flag, no soft-disable. The add-on behaves identically to a non-cancelled add-on during the grace window — you simply will not be charged for the next cycle.

What happens at period end

When your current billing period rolls over, the platform applies the LinkedIn-side teardown in a single coordinated pass:

  1. Stripe transitions the add-on subscription to canceled. No renewal charge fires.
  2. LinkedIn campaigns stop sending. Campaign rows are paused with paused_reason = 'linkedin_addon_cancelled' so the auto-resume sweeper knows not to restart them. Prospects retain their exact step state, scheduled-next-action timestamps, and historical event trail — nothing is deleted, only paused.
  3. Connected LinkedIn accounts are disconnected. After a 7-day post-period grace window (the same cron used for other billing-driven cleanups), LinkedIn sessions are released. The 7-day window is a safety buffer in case the cancellation was unintended — see the reactivation section below.
  4. Multichannel campaigns with LinkedIn steps have their LinkedIn steps disabled while email steps continue to fire on the email plan. The sequence still runs; it just skips LinkedIn actions.

Account safety always wins. The teardown is non-destructive on the customer side: no prospects are deleted, no audiences are removed, no campaign history is purged. If you reactivate later (see below), every prospect picks up at the exact step they were on.

No proration, no partial refund — and why

WarmySender does not issue partial refunds or credits when you cancel the LinkedIn add-on. You keep the seats — and the full LinkedIn functionality — through the end of the billing period you have already paid for, and we stop charging you from the next renewal forward.

This mirrors how the main email subscription works: cancelling mid-cycle does not refund the unused days; you simply keep access until the period ends. Applying the same rule to the add-on keeps the billing model consistent and fair across all customers. Without the rule, a customer could pay for a month, run the add-on aggressively for a week, then cancel and pay close to nothing — which would not be fair to customers who legitimately budget seats for the full month.

If you believe a charge was applied in error (for example, your card was billed after you cancelled, or you were billed twice for the same period), email [email protected] with the invoice ID and we will investigate. Genuine billing errors are corrected directly with Stripe; the no-proration rule only covers voluntary mid-period cancellations.

Reactivating before period end

If you change your mind, you can undo the cancellation any time before your current billing period ends. Open the Billing page, find the LinkedIn Prospecting Add-On section, and click Resume Add-On (or Cancel scheduled cancellation — same action, slightly different label depending on your dashboard version).

What reactivation does:

There is no penalty, no fee, and no waiting period. Reactivation is a pure billing-state flip. If you reactivate even five minutes before your period rolls over, the platform respects that and skips the teardown entirely.

If your billing period has already ended and the teardown has already applied, you can still re-purchase the add-on from the Billing page at any time. In that case, your previously-connected LinkedIn accounts can be reconnected from LinkedIn → Accounts and your campaigns will pick up at the step each prospect was on when the teardown applied (with their historical analytics intact).

If you cancel your email plan

The LinkedIn add-on requires an active paid email subscription — it cannot operate independently. If you cancel the email plan (your Pro, Business, Enterprise, or Ultimate subscription), the LinkedIn add-on is automatically cancelled too. The same grace-period rules apply:

If you only want to stop the LinkedIn pillar and keep your email plan, use Cancel Add-On on the LinkedIn Prospecting section of the Billing page — that action does not touch the email plan, your cold email campaigns, or your email warmup.

How to cancel

  1. Open the Billing page (your profile menu → Billing, or navigate to /billing).
  2. Scroll to the LinkedIn Prospecting Add-On section.
  3. Click Cancel Add-On. The confirmation dialog shows the exact date your access ends (your current period end date).
  4. Confirm. The Billing page now shows a banner: "LinkedIn add-on access continues until [date]. Resume any time before then to keep your seats."

That is the entire flow. No support ticket required, no waiting period, no questions asked. If you cannot reach the Billing page for any reason — for example, your trial expired and the dashboard is locked to billing — email [email protected] and we can apply the cancellation on your behalf with the same grace-period rules.

Account safety during cancellation

The cancellation flow is purely a billing-state operation. Zero new LinkedIn API calls fire during the cancellation itself, the grace period, or the period-end teardown — every LinkedIn interaction during the grace window is the same interaction that would have happened on a non-cancelled add-on (regular campaign sends, webhook handling, health checks). The teardown at period end is a pure database state flip; the 7-day session release that follows uses the existing post-period release cron with all its safety guards in place (per-account confirmation, hard cap of 3 deletes per 24h, audit-pairing trigger).

Account safety always wins — even if you cancel mid-cycle and reactivate seconds before period end, the platform never burns a session token, never auto-disconnects an account, and never deletes any upstream session data outside the documented release path. The grace period is, by design, indistinguishable from a non-cancelled add-on from your LinkedIn account's perspective.

Common questions

What happens when I cancel my LinkedIn add-on?

Your LinkedIn campaigns and connected accounts continue running through the end of your current billing period. At period end, accounts are disconnected and campaigns stop. Your email plan is unaffected. No partial refund is issued; you keep the full functionality you paid for through the period end.

Do I get a refund or proration when I cancel?

No partial refunds are issued. You retain full LinkedIn functionality through the end of the billing period you have already paid for. The platform stops billing you on the next renewal forward.

Will my LinkedIn campaigns keep running during the grace period?

Yes. Campaigns continue to dispatch invites, messages, InMails, and follow-ups on their normal schedule. The same per-account daily and weekly caps, warmup ramp, and sending windows apply. Webhooks keep delivering acceptances and replies into your dashboard, and analytics update in real time. Nothing about the campaign behavior changes during the grace window.

Can I reactivate after cancelling?

Yes. You can reactivate any time before the current billing period ends and the cancellation is undone without losing campaigns, accounts, or settings. Open the Billing page, find the LinkedIn add-on section, click Resume. There is no penalty or fee. Your next renewal will charge normally at your existing seat count and price.

Does cancelling LinkedIn affect my email plan?

No. Cancelling only the LinkedIn add-on leaves your email plan, cold email campaigns, and email warmup completely unaffected. They continue running on your existing subscription with no changes.

What if I cancel my email plan too — does that cancel LinkedIn?

Yes. The LinkedIn add-on requires an active paid email subscription, so cancelling the email plan automatically cancels the LinkedIn add-on as well. The same grace-period rules apply to both: you retain full access through the end of the current billing period, no partial refund is issued, and you can reactivate either or both subscriptions before period end to undo the cancellation.

What happens to my prospects, audiences, and campaign history after the teardown?

Nothing is deleted. Prospects retain their exact step state and historical events. Audiences, campaigns, sequences, templates, and analytics are all preserved. LinkedIn campaigns are paused (not deleted), and if you re-purchase the add-on later you can reconnect your LinkedIn accounts and pick up at the exact step each prospect was on when the teardown applied.

Will recipients see anything change on the LinkedIn side?

No. Cancellation is purely between WarmySender's billing system and Stripe. From your prospects' point of view, your LinkedIn account looks exactly the same as it did before. There is no "this user disconnected from a tool" signal — no such signal exists on LinkedIn.

How long do I have to reactivate after the period ends?

The 7-day post-period grace window before LinkedIn sessions are released gives you a brief recovery buffer — if you re-purchase the add-on within those 7 days, your LinkedIn accounts can typically be reconnected without re-authenticating from scratch. After 7 days, sessions are released and reconnecting an account follows the standard reconnect flow (a routine ~30-second LinkedIn-hosted login). Either way, your campaigns, prospects, and analytics are preserved indefinitely on our side.

My card was charged after I cancelled — what should I do?

Email [email protected] with the invoice ID and the date you cancelled. If a charge was applied after a valid cancellation, that is a billing error and we will reconcile it directly with Stripe. The no-proration rule only covers voluntary mid-period cancellations of an active subscription — it does not cover charges fired after the cancellation date.

Still have questions about cancellation? Email [email protected] with your account email — we will pull the billing audit log and confirm the exact dates and behavior for your specific case.