Why was my LinkedIn, Instagram or WhatsApp account disconnected?
WarmySender disconnects a connected LinkedIn, Instagram or WhatsApp account in three situations. You see a notice in the bell at the top of the app, and the account card says why. Reconnecting is always one click from the accounts page; your campaigns, lists and history stay where they are.
1. Not used for 30 days. An account is disconnected when, for 30 days in a row, it has no running campaign, sent no campaign steps and nobody used it in WarmySender (opening or replying to its conversations in the inbox counts as using it). Messages you type on LinkedIn, Instagram or WhatsApp directly don't count, because they don't happen in WarmySender. Your seat is still yours: open the accounts page and click Reconnect whenever you want to use it again. Example: you connected a LinkedIn account in September, never built a campaign with it and never opened its inbox. In late October it shows "Disconnected because it wasn't used in WarmySender for 30 days". Click Reconnect, sign in, and it's back.
2. A payment didn't go through. If the payment for your plan or add-on fails, the account is paused straight away and disconnected about a day later. Update your card on the Billing page, then reconnect the account in one click.
3. Your plan or add-on ended. When a seat or plan is canceled, its accounts are paused at the end of the period you paid for and disconnected one day later. Reactivate within that day to pick up exactly where you left off; after that, reactivate and click Reconnect.
Tip: keep an account in at least one running campaign, or check its conversations in the inbox now and then, and it will never count as unused.